Many customers have reported issues with accessing the Documents Tab within their ACT database after upgrading to Windows 10. While it does not effect everyone, it is a documented compatibility issue with Windows 10, and an installable fix is expected soon from Swiftpage. In the meantime, we offer the following workaround to address the issue.
Issue: Act! crashes when trying to use the documents tab or when trying to attach a file to a note when using Act! on a Windows 10 computer
Version Found: 17.2
Steps to Reproduce
- Login to an Act! database on a Windows 10 machine
- Navigate to a contact
- Perform either of the following actions
- Click the documents tab and attempt to attach any document to the contact
- Create a Note and attempt to attach any document to the note
Actual Result:
Act! crashes when attempting to attach any document to the contact using the documents tab or when attaching any document to a note
Workaround:
Option 1 (Act! v17.1 and Act! v17.2 only)
This workaround has been effective on many machines running Act! v17.1 and Act! v17.2 on Windows 10. Follow the steps below:
- Download and save the DocTabFix.exe file from the file attachments section at the bottom of this article
- Right-click the file, choose Run as Administrator, then click Allow if prompted
- After the file is finished running, reboot the computerNote: You may receive a prompt from Windows stating that the program did not install correctly after running the file. Disregard this message and continue with rebooting the machine
- Open Act! and attempt to attach a document to test
If unsuccessful, proceed to Option 2 below.
Option 2
If you are using Act! v17.0 or older, or if Option 1 was unsuccessful, you may be able to work around this issue using the steps below:
- Verify the version of Act! you are using by clicking Help > About Act!
- Navigate to your C:\ drive and locate the folder which contains the installation media for your version and release of Act!. The folder will be named similarly to the following examples:
- Act!_Pro_[version number]
- Act!_Premium_[version number]
- Act!_Premium_Web_[version number]
- Within the appropriate folder navigate through one of the following directories, depending on whether you are using Act! for windows or Act! for Web:
- Act Pro: C:\[folder from step 2]\ACTSTD\program files\ACT\ActInstallDir
- Act! Premium: C:\[folder from step 2]\ACTWG\program files\ACT\ActInstallDir
- Act! Premium (access via web): C:\[folder from step 2]\ACTForWeb\program files\ACT\ActInstallDir
- Locate and right-click Act.Shared.Win32.dll, then click Copy
- Navigate to C:\Program Files (x86)\ACT
- Right click Act for Windows, and choose PasteNote: If you are using Act! Premium (access via web), Right-click Act for Web and choose Paste
- When prompted, choose the option to Copy and Replace
- On your keyboard, press the Windows key + R
- In the Run dialog, type cmd, then press Enter
- Type the following into the command prompt depending on your version of Act!:
- Act! Pro or Act! Premium: cd C:\Program Files (x86)\ACT\Act for Windows
- Act! Premium (access via web): cd C:\Program Files (x86)\Act for Web
- Press Enter to change the directory
- Type gacutil /i act.shared.win32.dll, then press Enter
- Restart your computer
- Test attaching a document
Reference#: D-03279, D-03131
Status: Open
Priority: Critical
File Attachments
- DocTabFix.exe (193.2 KB)