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Written by Super User

06 August 2019

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Are you ready? In July of 2014, the Canadian government introduced the Canadian Anti-Spam Legislation, commonly known as CASL, which was far and away the most aggressive legislative move to combat spam in the world. CASL shifted the burden of including an “opt out” mechanism with all marketing emails (CANSPAM ACT 2013), to an “Opt in” requirement (CASL 2014), with offenders facing unprecedened...

Read more: Canadian Anti-Spam Legislation enters it’s final stage in 2017

Written by Super User

06 August 2019

Hits: 86

Act! is now supporting Office 2016 on Act! v17, with the currently known issue linked in this article. Development is currently investigating any issues reported specific to Office 2016 and will provide updates when available. Previous versions of Act! may work with Office 2016, but no testing was done. If issues are encountered, no updates will be offered for Act! v16 and earlier versions of...

Read more: Is Act! compatible with Microsoft Office 2016?

Written by Super User

06 August 2019

Hits: 68

This is an email one of our reps sent to a customer who was upgrading to ACT subscription. We though it was so thorough and clear, we decided to reprint it verbatim. ********************************************************** Hi <customer name> To be clear, Act is no longer offering a model where you buy it and own the software – the $342 option is essentially a one year subscription + a...

Read more: A mathematical case for ACT Subscription

Written by Super User

06 August 2019

Hits: 93

Steps to Reproduce Have an installed version of Act 17.1 with Swiftpage emarketing setup and working. Use the service pack upgrade to upgrade to 17.2. Check for Swiftpage emarketing icon on contact layout. Check in Tools > Manage Addons. Actual Result: There are several results associated with this: The icon is now missing from the contact toolbar and no plugin shows in Manage...

Read more: Work around fix to Swiftpage emarketing plugin not available after upgrade to Act! v17.2

Written by Super User

06 August 2019

Hits: 94

Many customers have reported issues with accessing the Documents Tab within their ACT database after upgrading to Windows 10. While it does not effect everyone, it is a documented compatibility issue with Windows 10, and an installable fix is expected soon from Swiftpage. In the meantime, we offer the following workaround to address the issue. Issue: Act! crashes when trying to use the...

Read more: Document Tab fix for ACT in Windows 10